Our Store Policies

In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!

Shipping Policy

What You Need to Know

Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order. We generally like to include shipping in the price of all of our products so there are no hidden surprises. However, for larger bespoke items it may be necessary to apply a separate fee for shipping.
Delivery Times: Delivery times vary depending on the availability of our products. Once the item is made you can expect a second class tracked service with either Royal Mail or Parcelforce.

Returns and Refunds

Everything You Need to Know

Damages & Defects: If your item arrives damaged or defective, please contact us as soon as possible from delivery with photos of the damage. We will gladly arrange for a replacement or issue a full refund.
In the unlikely event that you are not happy with one of our products, you can return the unused item to us for a fully refund. Delivery/collection charges may apply on a case by case basis.

General

Product Information: We strive to provide accurate descriptions and photos of our products. However, please note that slight variations in color, size, and texture may occur due to the handcrafted nature of our items.
Intellectual Property: All designs and content displayed on our website and social media are the property of Swings Etcetera. Please do not copy or reproduce our work without permission.
Contact Us: We're always happy to answer your questions or address any concerns you may have. Feel free to contact us through our website or social media channels.